The JLG® Visual Remote Assistant connects service technicians with JLG technical support agents through live, real-time video — right from a smartphone. No apps. No downloads. Just fast, visual troubleshooting when it matters most.
Key benefits:
• Real-time visual support for clearer guidance and faster, more accurate diagnostics
• Easy access via secure link sent through text or email — no setup required
• Less guesswork, fewer service calls and reduced downtime
When every minute counts, get the clarity you need to keep JLG® equipment working and jobs moving.
JLG® Visual Remote Assistant capability is currently available for customers in North America; performance may vary depending on the mobile device and connectivity.
Access JLG® Online Express for support and troubleshooting tools: https://onlineexpress.jlg.com/
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